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Net Promoter Score Spring 2024

Written by:  
Ben Martisius - Director of Marketing and Communications
Published on: June 27, 2010
Nps 2024 2

This spring season, Rapids Youth Soccer registered a Net Promoter Score (NPS) of 27, which is an 8-point increase from the fall and our highest score since fall 2022!

At the conclusion of each season, Rapids Youth Soccer prioritizes attaining feedback from our membership to ensure we are meeting the high standards of service we aim to provide. We ask our members to grade our performance in key categories, which are then quantified into a Net Promoter Score (NPS). We’re excited to announce that the NPS score for this past spring season has been the club’s best in years with more players and families enjoying their soccer experience!

Net Promoter Score is a top-tier metric for gauging customer satisfaction and predicting an organization’s potential for growth. A higher score reflects better service to our community and a stronger reputation within the industry. It’s a benchmark that businesses, including nearly every Fortune 500 company, take pride in.

Our ongoing mission is to deliver an outstanding soccer experience where “The Heart Behind the Crest” is evident in everything we do. We owe a huge thank you to our community, coaches, and staff for bringing this vision to life. Take a look at some key statistics from our 2024 Spring Postseason Survey below!

NPS results from the spring 2024 post-season survey:

Nps10

Club Net Promoter Score | Spring 2024

How likely is it that you would recommend Rapids Youth Soccer Club to a friend or colleague? (0-10) The club’s continued mission is to offer a terrific soccer experience where “The Heart Behind the Crest” can be felt beating in all that we do. This single question encapsulates the CRYSC experience and is assigned a -100 through +100 score, with -100 to 0 indicating a need for improvement, 0 to 30 being good, 30 to 70 being great, and 70 to 100 being exemplary.

Nps9

Coach Net Promoter Score | Spring 2024

How likely is it that you would recommend your child’s coach to a friend or colleague? (0-10) The club uses analytics to identify coaches and staff members doing great work so their success can be acknowledged, their approaches studied, and learnings shared with other staff that might benefit. The score is calculated in the same way that the club NPS score is, with a single number from -100 to 100 being assigned to the combined results. NEW!

Areas we measure ourselves:

While Net Promoter Score is ultimately the grade we receive each season, we do track other metrics on a Likert Scale of 1 (Strongly Disagree) to 5 (Strongly Agree). Check out the statements we ask our community to rate us on each year!

Nps1

“Player Enjoyment” at Rapids Youth Soccer

My player enjoyed their overall experience this season. A player’s experience trumps all wins and losses and is the most valuable way to understand the enjoyment from players, parents, and coaches.

Nps2

“Player Improvement” at Rapids Youth Soccer

My player improved as a soccer player this season. We want every player to end the season better than they started. As one of only five questions, we value improvement of each player above any wins/losses.

Nps4

“Coach Communication” at Rapids Youth Soccer

I am happy with the communication from my child’s head coach this season. At CRYSC, we believe quality and timely communication can not only deter 90% of all problems, but improve the overall experience and development of our players. Communication from your child’s coach is a vital resource to building and maintaining a positive team culture.

Nps5

“Staff Communication” at Rapids Youth Soccer

I am happy with the communication from the Rapids Youth staff this season (all non-head coach communication). Communication from the coach is massively important, but coming in a close second is communication from our staff and employees. Making sure you have all the information you need in a timely fashion is a core value of CRYSC.

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Written by
Ben Martisius
Director of Marketing and Communications
[email protected]719.394.8561

Ben Martisius grew up in Monroe, Louisiana where he played soccer through high school, and attended Louisiana State University to pursue a Bachelor's degree in Mass Communications. Prior to graduating, he completed a minor in German during a year abroad in Innsbruck, Austria at the Universität Innsbruck. In 2014, Ben moved to Denver, Colorado to attend graduate school at the University of Denver and earn his Master's degree in Strategic Communications. While in school, he took a communications role with the university's alumni advancement team, and has since worked for a local gym as a Marketing Specialist, and multiple clients as the Digital Marketing Specialist for Domoto Brands, LLC. In 2018, he was hired by Colorado Rapids Youth Soccer Club as the Communications Manager and found a perfect role for merging his passion for Marketing and Communications with soccer. After two years of overseeing communications at the Club, he was promoted to the Director of Marketing and Communications. In his personal life, Ben likes to go snowboarding, enjoy the outdoors during the summer, play guitar, bass guitar, or piano, watch or play soccer, and spend time with friends and family. He's also passionate about travel and wants to see as much of the world and experience as many cultures as possible.

Ben Martisius grew up in Monroe, Louisiana where he played soccer through high school, and attended Louisiana State University to pursue a Bachelor's degree in Mass Communications. Prior to graduating, he completed a minor in German during a year abroad in Innsbruck, Austria at the Universität Innsbruck. In 2014, Ben moved to Denver, Colorado to attend graduate school at the University of Denver and earn his Master's degree in Strategic Communications. While in school, he took a communications role with the university's alumni advancement team, and has since worked for a local gym as a Marketing Specialist, and multiple clients as the Digital Marketing Specialist for Domoto Brands, LLC. In 2018, he was hired by Colorado Rapids Youth Soccer Club as the Communications Manager and found a perfect role for merging his passion for Marketing and Communications with soccer. After two years of overseeing communications at the Club, he was promoted to the Director of Marketing and Communications. In his personal life, Ben likes to go snowboarding, enjoy the outdoors during the summer, play guitar, bass guitar, or piano, watch or play soccer, and spend time with friends and family. He's also passionate about travel and wants to see as much of the world and experience as many cultures as possible.

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